Refund Policy

KalyanaSetu Premium memberships provide digital matrimonial features for a fixed validity period.

Current plan categories may include:

• Starter Premium — 30 days
• Value Premium — 90 days
• Elite Premium — 180 days

The exact:

• price;
• discount;
• tax;
• validity;
• contact/profile-reveal quota;
• features; and
• promotional benefits

applicable to your purchase are those displayed at checkout.

Once a Premium membership has been successfully paid for, verified and activated, the purchase is generally non-refundable, except:

• where applicable law requires otherwise; or
• where one of the eligible circumstances described below applies.

Premium membership is a digital service that becomes available after activation.

A refund may be considered in the following situations.

Unless required by applicable law, refunds will normally not be provided because:

• you changed your mind after Premium activation;
• you purchased the plan accidentally and it was successfully activated;
• you did not use some or all Premium benefits;
• you did not use all available contact/profile reveals;
• you did not receive replies from other members;
• another member rejected or ignored an interest;
• you did not find a suitable match;
• you did not become engaged or married;
• you found a match before membership expiry;
• you decided to stop matrimonial searching;
• you did not use the Service during part of the validity period;
• a particular profile became unavailable;
• an unused quota expired;
• you subsequently preferred another Premium plan; or
• your account was suspended or terminated for fraud, abuse, prohibited conduct or a material violation of the Terms.

Discounted, promotional, coupon-based and launch-offer memberships follow the same Refund Policy unless the particular offer expressly states otherwise.

If an eligible refund is approved, the refund will not exceed the amount actually paid by the member for the relevant transaction.

The original undiscounted price is not refundable.

KalyanaSetu currently uses manual renewal.

Premium memberships do not automatically renew.

KalyanaSetu does not currently promise:

• prorated upgrade credit;
• refund of unused membership time when purchasing another plan;
• automatic addition of newly purchased validity to an existing plan; or
• transfer of unused contact/profile-reveal quotas.

Any future upgrade, extension, renewal or conversion facility will be governed by the rules specifically displayed before purchase.

Do not assume that purchasing a second plan during an active membership automatically extends the existing plan unless KalyanaSetu expressly confirms this at checkout.

Unused Premium quotas expire when the applicable membership expires.

Unused quotas do not carry forward to a new membership unless KalyanaSetu expressly provides otherwise as part of a particular offer.

No separate cash value is attached to unused reveals or unused Premium features.

For duplicate-payment or failed-activation cases, contact: support@kalyanasetu.com within 7 days of the transaction date.

Please provide information reasonably necessary to locate and verify the transaction, such as:

• registered mobile number;
• KalyanaSetu profile ID, if available;
• transaction date;
• amount paid;
• Razorpay/payment reference, if available; and
• a short description of the issue.

Do not email card PINs, UPI PINs, passwords or OTPs.

Submitting a refund request does not automatically mean that a refund has been approved.

KalyanaSetu will verify the transaction and the reason for the request.

Where a refund is approved, KalyanaSetu will initiate the refund through the applicable payment channel.

Approved refunds are generally expected to reflect within 7–10 business days after approval, but the actual credit time may depend on Razorpay, the member's bank, UPI provider, card network or other payment institution.

KalyanaSetu cannot control delays occurring entirely within external banking or payment networks after a refund has been correctly initiated.

If you believe a transaction was unauthorized, contact your bank/payment provider promptly in addition to informing KalyanaSetu.

KalyanaSetu may request information necessary to investigate a disputed transaction.

Fraudulent chargeback claims or misuse of payment-dispute mechanisms may lead to account restrictions.

Questions regarding payments or refunds should be sent to: support@kalyanasetu.com

KALYANASETU MATRIMONY SERVICES PRIVATE LIMITED
1-11-13, Lingampalli,
Nidadavole, Andhra Pradesh, India – 534301