Help Centre
Welcome to the KalyanaSetu Help Centre. Here you'll find answers about registration, profiles, matching, Premium membership, payments, privacy and account management.
If you still need help, email support@kalyanasetu.com .
Support hours: Monday to Saturday, 9:30 AM–6:30 PM IST, excluding public holidays.
We aim to provide an initial response within 2 business days . Complex issues may require additional time to investigate or resolve.
Getting Started
2. Who can create a KalyanaSetu profile? 3. Which marital statuses are supported? 5. Is an email address required? 6. I did not receive my OTP. What should I do? 7. I forgot my password. What should I do? Profile & Verification
8. Does KalyanaSetu manually verify every profile before it appears? 9. What does mobile verification mean? 10. Does KalyanaSetu verify Aadhaar or government ID? 11. Can KalyanaSetu ask me for documents? 12. What does a Verified badge mean? 13. Can I edit my profile? Photos & Privacy
14. Can I control my photo visibility? 15. Can I use an AI-generated photo? 16. Is my mobile number visible on my profile? 17. Can members see my email address? 18. What profile information can other members see? Search, Matches & Interests
19. What can a free member do? 21. Can I withdraw an Interest? 23. What does Hide Profile mean? 24. How are matches or compatibility insights calculated? Messaging & Contact
25. Can free members send chat messages? 26. When can Premium members message? 27. Can I share my phone number or WhatsApp details in chat? 28. What is Contact Reveal? 29. Does revealing a contact consume my quota? Premium Membership
31. What Premium plans are available? 32. What does Premium include? 33. What are the contact/profile-reveal limits? 34. Do unused reveals carry forward? 35. Does Premium renew automatically? 36. Can I upgrade an active plan? Payments & Refunds
37. How are payments processed? 38. My payment succeeded but Premium did not activate. What should I do? 39. Can I get a refund after buying Premium? 40. I didn't find a suitable match. Can I request a refund? 41. I did not use my Premium membership. Can I get a refund? 42. How long do approved refunds take? Safety & Reporting
43. How do I report a suspicious profile? 44. Does KalyanaSetu perform background checks? 45. Someone I met on KalyanaSetu asked me for money. What should I do? 46. Are dowry demands allowed? 47. Can I block another member? Account & Data
48. Can I temporarily pause my profile? 49. What does "Found My Match" do? 50. Can I permanently delete my account immediately? 51. How do I reactivate a deactivated account? 52. Can I request correction of my personal information? 53. Does KalyanaSetu sell my personal information? Community Partners
54. What is a KalyanaSetu Community Partner? 55. Can a Community Partner edit my profile? 56. What information can my referring Community Partner see? Apps & Availability
57. Is there a KalyanaSetu Android app? 58. Is there an iPhone/iOS app? 59. Can NRIs use KalyanaSetu? Support
60. How can I contact KalyanaSetu? 61. What are your support hours? 62. How quickly will I receive a response? 63. What information should I include when contacting support? Safety Reminder KalyanaSetu helps people discover prospective matrimonial matches, but matrimonial decisions remain personal decisions.
Before progressing toward engagement or marriage:
communicate carefully; involve trusted family where appropriate; independently verify important information; never send money merely because you met someone through KalyanaSetu; and report suspicious conduct. For support, contact: support@kalyanasetu.com
